khbd's Privacy Policy

1. Introduction

khbd ("we", "us", or "the platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy explains what personal information we collect when you use our website khbd.cam, how we process it, and how we keep it secure.

By using this platform you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

We are committed to protecting your privacy in accordance with applicable laws and best practices. This policy may be updated from time to time; when changes are made, the "Last Updated" date at the top of the page will be revised.

2. Information We Collect

We collect two types of information — what you provide directly and what is collected automatically during your use of the platform.

2.1 Information You Provide

• Name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Payment-related information: partial details for bKash, Nagad, Rocket, Upay, or a bank account
• Identity verification (KYC) documents: a copy of your national ID card or passport (where applicable)
• Messages and attachments you provide when contacting support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Pages visited on the site and duration of use
• Login times, betting activity, and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive limited information from trusted third parties for payment processing, identity verification, or fraud prevention. In such cases, the third party's own privacy policy will also apply.

3. How We Use Your Information

We use the information we collect for the following legitimate purposes:

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and VIP benefits
• Customer support and handling complaints
• Detecting and preventing fraud, money laundering, and illegal activity
• Enforcing responsible gaming policies
• Improving platform functionality and enhancing the user experience
• Meeting legal obligations and complying with regulatory authority requirements
• Sending relevant offers and updates with your consent

Your information will never be sold to third parties. You can opt out of marketing communications at any time by emailing [email protected].

4. Disclosure and Sharing of Information

We do not generally share your personal information with third parties. Exceptions apply in the limited circumstances below:

4.1 Service Provider Partners

Contracted service providers handling payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and technical infrastructure may receive the minimum information necessary. Strict confidentiality agreements are maintained with them.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or as required by applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred. You will be notified in advance if such an event occurs.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences and language settings.
• Analytical cookies: Used to collect site usage statistics — these can be turned off.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause problems when using certain features of the platform.

6. Data Security Measures

To ensure the security of your personal information, we apply industry-standard technical and organisational measures:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Sensitive data stored in encrypted form
• Two-factor authentication for account access
• Regular security audits and vulnerability testing
• Strict role-based access control for data access
• Staff privacy training and awareness programmes

If a data breach occurs, we will notify you in a timely manner as required by applicable law. However, no method on the internet is 100% secure — acknowledging this, we always work to ensure the highest level of protection.

7. Data Retention Period

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected or as required by legal obligations.

• Account information is retained for as long as the account remains active.
• Financial transaction and KYC records may be kept for a defined period after account closure as required by law.
• Marketing-related information is deleted after consent for marketing is withdrawn.
• Security logs are retained for a limited period.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, this may not be fully possible.

8.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

8.5 Right to Object

You may object to your information being used for marketing purposes and withdraw your consent.

To exercise any of the above rights, send your request to [email protected]. We will respond as soon as possible.

9. Protection of Children and Minors

khbd strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from minors. An age verification process is completed at the time of account registration.

If you suspect that a minor's information has been collected, please notify us immediately — we will arrange for that information to be deleted and the relevant account to be closed.

10. Changes to This Policy

This privacy policy may be updated from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users by email
• Display a notice on the site where applicable

Continued use of the site after an updated policy is published will be taken as acceptance of the revised policy. We therefore encourage you to visit this page regularly.

11. Contact Us

If you have any questions or comments about this privacy policy, or wish to exercise your rights, please get in touch through the following:

For more information, please also see our Terms and Conditions and Responsible Gaming pages.